{"id":959,"date":"2026-10-31T12:20:05","date_gmt":"2026-10-31T11:20:05","guid":{"rendered":"https:\/\/fanbase.servidorbeta.es\/?page_id=959"},"modified":"2026-11-04T11:14:38","modified_gmt":"2026-11-04T10:14:38","slug":"faq","status":"publish","type":"page","link":"https:\/\/fanbase2.servidorbeta.es\/en\/faq\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"959\" class=\"elementor elementor-959 elementor-313\" data-elementor-post-type=\"page\">\n\t\t\t\t<main class=\"elementor-element elementor-element-3d95e95 e-con-full fanbase-page-shell e-flex e-con e-parent\" data-id=\"3d95e95\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-e826e96 editorial-intro e-flex e-con-boxed e-con e-parent\" data-id=\"e826e96\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ec6fbe6 elementor-widget elementor-widget-text-editor\" data-id=\"ec6fbe6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"eyebrow\">Guides and resources<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-861329e elementor-widget elementor-widget-heading\" data-id=\"861329e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Frequently Asked Questions<span class=\"v8-dot\">.<\/span><\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2f0f15b elementor-widget elementor-widget-text-editor\" data-id=\"2f0f15b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Clear answers to prepare product, budget, installation and maintenance.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c46cab0 elementor-widget elementor-widget-fanbase-dynamic\" data-id=\"c46cab0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"fanbase-dynamic.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<section class=\"faq-workspace v9-faq-layout\">\n\t\t\t<aside class=\"v9-faq-sidebar\"><label for=\"fanbase-faq-search\">Search for a question<\/label><input id=\"fanbase-faq-search\" class=\"fanbase-faq-search\" type=\"search\" placeholder=\"Enter a word\" autocomplete=\"off\"><nav class=\"v9-topic-nav\" aria-label=\"Frequently asked question topics\"><button type=\"button\" class=\"is-active\" data-faq-topic=\"\">All topics <span>45<\/span><\/button><button type=\"button\" data-faq-topic=\"circularity-and-material-recovery\">Circularity and material recovery <span>5<\/span><\/button><button type=\"button\" data-faq-topic=\"choose-product-and-area-of-the-venue\">Choose product and area of the venue <span>5<\/span><\/button><button type=\"button\" data-faq-topic=\"installation-and-renovation\">Installation and renovation <span>5<\/span><\/button><button type=\"button\" data-faq-topic=\"cleaning-maintenance-and-spare-parts\">Cleaning, maintenance and spare parts <span>5<\/span><\/button><button type=\"button\" data-faq-topic=\"materials-colors-and-customization\">Materials, colors and customization <span>5<\/span><\/button><button type=\"button\" data-faq-topic=\"furniture-3d-printing-and-capsule\">Furniture, 3D printing and Capsule <span>5<\/span><\/button><button type=\"button\" data-faq-topic=\"orders-delivery-and-warranty\">Orders, delivery and warranty <span>5<\/span><\/button><button type=\"button\" data-faq-topic=\"your-project-and-budget\">Your project and budget <span>5<\/span><\/button><button type=\"button\" data-faq-topic=\"outdoor-use-safety-and-documentation\">Outdoor use, safety and documentation <span>5<\/span><\/button><\/nav><p class=\"fanbase-faq-count\" role=\"status\"><\/p><\/aside>\n\t\t\t<div class=\"v9-faq-content\"><div class=\"faq-list fanbase-faq-list\"><section class=\"faq-topic-group v9-faq-group\" data-faq-group=\"circularity-and-material-recovery\"><p class=\"eyebrow\">Topic<\/p><h2>Circularity and material recovery<\/h2><details data-faq-topic=\"circularity-and-material-recovery\"><summary>Can removed seats be recovered?<\/summary><div><p>First, materials, condition, quantity and contamination are identified. With this information, reuse, repair, separation or recycling channel is assessed.<\/p>\n<\/div><\/details><details data-faq-topic=\"circularity-and-material-recovery\"><summary>Can FanBase help plan the teardown?<\/summary><div><p>Yes, when it is part of the project scope. Sequence, access, classification, means and destination of the removed materials are studied.<\/p>\n<\/div><\/details><details data-faq-topic=\"circularity-and-material-recovery\"><summary>What information is needed to assess circularity?<\/summary><div><p>Quantity, model, material, age, condition, fixings, location and photographs. It is also important to know if the elements are mixed with other materials.<\/p>\n<\/div><\/details><details data-faq-topic=\"circularity-and-material-recovery\"><summary>Is it possible to reuse seats in another area?<\/summary><div><p>It can be if they retain performance, geometry and compatibility. Before reusing, the support, fixing and conditions of use of the new location must be inspected and defined.<\/p>\n<\/div><\/details><details data-faq-topic=\"circularity-and-material-recovery\"><summary>How is materials management documented?<\/summary><div><p>The scope can collect quantities withdrawn, classification and intended destination. The specific supporting documents depend on the manager and the circuit agreed for the project.<\/p>\n<\/div><\/details><\/section><section class=\"faq-topic-group v9-faq-group\" data-faq-group=\"choose-product-and-area-of-the-venue\"><p class=\"eyebrow\">Topic<\/p><h2>Choose product and area of the venue<\/h2><details data-faq-topic=\"choose-product-and-area-of-the-venue\"><summary>What changes between SPARK SR, CR and CRO?<\/summary><div><p>They share the family logic, but the support, the perception of support and ventilation change. The choice depends on the area, the length of stay, the space available and the experience you want to offer.<\/p>\n<\/div><\/details><details data-faq-topic=\"choose-product-and-area-of-the-venue\"><summary>What seat is best for an existing stand?<\/summary><div><p>You must check dimensions, slope, support, free passage, condition of the fixings and intended use. With this data you can compare which model fits and if it is necessary to adapt the anchoring solution.<\/p>\n<\/div><\/details><details data-faq-topic=\"choose-product-and-area-of-the-venue\"><summary>Can I combine several models in the same installation?<\/summary><div><p>Yes, as long as the distribution and fixings are studied together. It is common to differentiate areas by comfort, use, visibility or level of service.<\/p>\n<\/div><\/details><details data-faq-topic=\"choose-product-and-area-of-the-venue\"><summary>Does FanBase also work with stands and benches?<\/summary><div><p>Yes. The catalog includes seating, stand solutions and equipment for team areas. Each family is studied according to the space and real use.<\/p>\n<\/div><\/details><details data-faq-topic=\"choose-product-and-area-of-the-venue\"><summary>How do I compare products before deciding?<\/summary><div><p>Review application, dimensions, backing, material, fixing options, maintenance and documentation. Afterwards, it is advisable to validate the choice with a sample and with the support data.<\/p>\n<\/div><\/details><\/section><section class=\"faq-topic-group v9-faq-group\" data-faq-group=\"installation-and-renovation\"><p class=\"eyebrow\">Topic<\/p><h2>Installation and renovation<\/h2><details data-faq-topic=\"installation-and-renovation\"><summary>What should be checked before renewing a stand?<\/summary><div><p>It is advisable to document the support, the fixings, the measurements, the state of the concrete or structure, the steps and the evacuation. It must also be defined which elements are kept and which are removed.<\/p>\n<\/div><\/details><details data-faq-topic=\"installation-and-renovation\"><summary>Does FanBase perform the installation?<\/summary><div><p>The scope may include installation or supply, depending on the project and location. The proposal will clearly indicate what work is included and what the property must provide.<\/p>\n<\/div><\/details><details data-faq-topic=\"installation-and-renovation\"><summary>Can existing fixings be used?<\/summary><div><p>Only after checking its type, position, condition and compatibility with the new product. An existing fixation should not be considered valid without a technical review.<\/p>\n<\/div><\/details><details data-faq-topic=\"installation-and-renovation\"><summary>How is the removal of old seats prepared?<\/summary><div><p>Units, accesses, means of removal, classification of materials and subsequent management are quantified. If recovery or recycling options exist, they are studied within the scope.<\/p>\n<\/div><\/details><details data-faq-topic=\"installation-and-renovation\"><summary>What photographs help to study the installation?<\/summary><div><p>An overview of each stand, front and side images, details of support and fixings, entrances, aisles and any visible damage are useful. Add a scale reference when possible.<\/p>\n<\/div><\/details><\/section><section class=\"faq-topic-group v9-faq-group\" data-faq-group=\"cleaning-maintenance-and-spare-parts\"><p class=\"eyebrow\">Topic<\/p><h2>Cleaning, maintenance and spare parts<\/h2><details data-faq-topic=\"cleaning-maintenance-and-spare-parts\"><summary>How are the seats cleaned?<\/summary><div><p>Follow product instructions and use methods compatible with the material. Avoid abrasive products or tools that could alter the surface, color or fixings.<\/p>\n<\/div><\/details><details data-faq-topic=\"cleaning-maintenance-and-spare-parts\"><summary>What maintenance does a stand need?<\/summary><div><p>In addition to cleaning, it is advisable to schedule inspections of seats, fixings, structure, aisles and safety elements. Frequency depends on use and exposure.<\/p>\n<\/div><\/details><details data-faq-topic=\"cleaning-maintenance-and-spare-parts\"><summary>Can damaged units be replaced?<\/summary><div><p>Yes, as long as the model, color, version and fixing are correctly identified. A photo and original order information help you locate the right part.<\/p>\n<\/div><\/details><details data-faq-topic=\"cleaning-maintenance-and-spare-parts\"><summary>How do I identify a spare part?<\/summary><div><p>Write down the model name, measurements, color, type of anchor and location. Add general and detail images; If there is a label or reference, include it in the query.<\/p>\n<\/div><\/details><details data-faq-topic=\"cleaning-maintenance-and-spare-parts\"><summary>Is it advisable to keep reserve units?<\/summary><div><p>In installations with color compositions or intensive use it may be recommended. The amount is decided based on the size of the project, planned maintenance and future availability.<\/p>\n<\/div><\/details><\/section><section class=\"faq-topic-group v9-faq-group\" data-faq-group=\"materials-colors-and-customization\"><p class=\"eyebrow\">Topic<\/p><h2>Materials, colors and customization<\/h2><details data-faq-topic=\"materials-colors-and-customization\"><summary>Are the screen colors final?<\/summary><div><p>No. Digital samples are indicative and may vary depending on the screen and lighting. The project color must be validated with a physical reference or specific confirmation.<\/p>\n<\/div><\/details><details data-faq-topic=\"materials-colors-and-customization\"><summary>Can I request a color sample?<\/summary><div><p>You can indicate the product and color you are evaluating. FanBase will review the project context and confirm the appropriate sample before preparing it.<\/p>\n<\/div><\/details><details data-faq-topic=\"materials-colors-and-customization\"><summary>Can colors be combined in a stand?<\/summary><div><p>Yes. The composition can be organized by sectors, rows, letters, shields or patterns. It is necessary to define the breakdown and check quantities and tolerances before manufacturing.<\/p>\n<\/div><\/details><details data-faq-topic=\"materials-colors-and-customization\"><summary>What material does the SPARK range use?<\/summary><div><p>The sheet for each model identifies the material and applicable characteristics. For any resistance, exterior or regulatory requirements, the specific product documentation must be consulted.<\/p>\n<\/div><\/details><details data-faq-topic=\"materials-colors-and-customization\"><summary>Can the seat be customized?<\/summary><div><p>The possibilities depend on the model, quantity and industrial process. Color, numbering, identity or special finishes are reviewed on a case-by-case basis before being confirmed.<\/p>\n<\/div><\/details><\/section><section class=\"faq-topic-group v9-faq-group\" data-faq-group=\"furniture-3d-printing-and-capsule\"><p class=\"eyebrow\">Topic<\/p><h2>Furniture, 3D printing and Capsule<\/h2><details data-faq-topic=\"furniture-3d-printing-and-capsule\"><summary>What is the Capsule line?<\/summary><div><p>It is a development area to explore new pieces and applications linked to the equipment of spaces. Its availability must be confirmed for each project.<\/p>\n<\/div><\/details><details data-faq-topic=\"furniture-3d-printing-and-capsule\"><summary>Does FanBase develop custom furniture?<\/summary><div><p>Specific needs are studied when they fit with design and manufacturing capabilities. The briefing must include use, dimensions, environment, quantity and term.<\/p>\n<\/div><\/details><details data-faq-topic=\"furniture-3d-printing-and-capsule\"><summary>When does 3D printing make sense?<\/summary><div><p>It can be useful for prototypes, specific series, tooling or parts with specific geometries. Material, resistance, finish and cost are validated before proposing it.<\/p>\n<\/div><\/details><details data-faq-topic=\"furniture-3d-printing-and-capsule\"><summary>Can I send my own design?<\/summary><div><p>Yes, as a starting point. Files, ownership, industrial feasibility, tolerances, material and requirements will be reviewed before manufacturing is undertaken.<\/p>\n<\/div><\/details><details data-faq-topic=\"furniture-3d-printing-and-capsule\"><summary>How do I query an idea that is still in development?<\/summary><div><p>Describe the use, the problem you want to solve, the approximate dimensions, the quantity and the deadline. FanBase will confirm if it can be studied and what the next step would be.<\/p>\n<\/div><\/details><\/section><section class=\"faq-topic-group v9-faq-group\" data-faq-group=\"orders-delivery-and-warranty\"><p class=\"eyebrow\">Topic<\/p><h2>Orders, delivery and warranty<\/h2><details data-faq-topic=\"orders-delivery-and-warranty\"><summary>What is the delivery time?<\/summary><div><p>It depends on the product, quantity, color, customization, approved documentation and logistics. The deadline is confirmed in the offer or in the acceptance of the order.<\/p>\n<\/div><\/details><details data-faq-topic=\"orders-delivery-and-warranty\"><summary>How is delivery organized on site?<\/summary><div><p>Address, access, schedule, download, storage and contact person are reviewed. The conditions must be agreed upon before shipping to avoid incidents.<\/p>\n<\/div><\/details><details data-faq-topic=\"orders-delivery-and-warranty\"><summary>Can I order a small quantity?<\/summary><div><p>Feasibility depends on the model, color and manufacturing process. Indicate the amount and destination so that FanBase confirms options, minimums and term.<\/p>\n<\/div><\/details><details data-faq-topic=\"orders-delivery-and-warranty\"><summary>What should I check when receiving the order?<\/summary><div><p>Check the number of packages, exterior condition, references and possible damage before signing. Any incident must be documented with photographs and reported as soon as possible.<\/p>\n<\/div><\/details><details data-faq-topic=\"orders-delivery-and-warranty\"><summary>How does the warranty work?<\/summary><div><p>The applicable warranty is linked to the product, the conditions of use, installation and maintenance. The order documentation details scope, exclusions and communication procedure.<\/p>\n<\/div><\/details><\/section><section class=\"faq-topic-group v9-faq-group\" data-faq-group=\"your-project-and-budget\"><p class=\"eyebrow\">Topic<\/p><h2>Your project and budget<\/h2><details data-faq-topic=\"your-project-and-budget\"><summary>What information does FanBase need to prepare a quote?<\/summary><div><p>With the type of venue, the location, an estimate of places, general photographs and the expected deadline, we can begin the study. If there are already plans, measurements or a preferred model, they help to specify the proposal sooner.<\/p>\n<\/div><\/details><details data-faq-topic=\"your-project-and-budget\"><summary>Can I consult even if I don&#8217;t have all the data yet?<\/summary><div><p>Yes. The first consultation serves precisely to organize the available information and detect what is missing. We will indicate which photographs, measurements or decisions should be prepared before closing a solution.<\/p>\n<\/div><\/details><details data-faq-topic=\"your-project-and-budget\"><summary>What items make up the installed cost?<\/summary><div><p>The proposal may include product, fixings, distribution, transportation, auxiliary means, removal of previous equipment and installation. The scope is detailed so that it can be compared without mixing items.<\/p>\n<\/div><\/details><details data-faq-topic=\"your-project-and-budget\"><summary>How is the number of seats calculated?<\/summary><div><p>It starts from the real geometry, the useful width, the steps, the evacuation routes and the necessary separation between spaces. The final figure requires checking the support and regulatory conditions of the venue.<\/p>\n<\/div><\/details><details data-faq-topic=\"your-project-and-budget\"><summary>When is the final price confirmed?<\/summary><div><p>When the model, color, quantity, fixing, logistics and installation scope are defined. Beforehand we can provide guidance subject to these checks.<\/p>\n<\/div><\/details><\/section><section class=\"faq-topic-group v9-faq-group\" data-faq-group=\"outdoor-use-safety-and-documentation\"><p class=\"eyebrow\">Topic<\/p><h2>Outdoor use, safety and documentation<\/h2><details data-faq-topic=\"outdoor-use-safety-and-documentation\"><summary>Are all products suitable for outdoors?<\/summary><div><p>It should not be assumed generically. Exterior application is confirmed by model, material, exposure and project requirements. Consult the file and current documentation.<\/p>\n<\/div><\/details><details data-faq-topic=\"outdoor-use-safety-and-documentation\"><summary>Where do I find the technical sheets?<\/summary><div><p>Each product brings together its available documentation and the download center allows you to search by model. If a document is not yet published, it can be requested from the file itself.<\/p>\n<\/div><\/details><details data-faq-topic=\"outdoor-use-safety-and-documentation\"><summary>What regulations apply to an installation?<\/summary><div><p>It depends on the venue, use, location and scope of the action. The sheets indicate product standards and certifications, but the conformity of the whole must be reviewed in the project.<\/p>\n<\/div><\/details><details data-faq-topic=\"outdoor-use-safety-and-documentation\"><summary>How do you validate a fixation?<\/summary><div><p>The support, geometry, loads, the proposed system and the applicable instructions are checked. Where appropriate, specific testing or validation is performed prior to installation.<\/p>\n<\/div><\/details><details data-faq-topic=\"outdoor-use-safety-and-documentation\"><summary>Is the downloadable documentation always up to date?<\/summary><div><p>The center shows version, language and availability. Before prescribing or installing, it is advisable to confirm that you are working with the current revision and with the exact product of the project.<\/p>\n<\/div><\/details><\/section><\/div><div class=\"empty-state fanbase-faq-empty\" hidden><h2>We could not find that question<span class=\"v8-dot\">.<\/span><\/h2><p>Try another word or show all topics.<\/p><\/div><\/div>\n\t\t<\/section>\n\t\t\t\t<aside class=\"fanbase-shared-cta\" aria-labelledby=\"fanbase-shared-cta-title\">\n\t\t\t<div>\n\t\t\t\t<p class=\"eyebrow\">Your next project<\/p>\n\t\t\t\t<h2 id=\"fanbase-shared-cta-title\">Let's talk about your facility<span class=\"v8-dot\">.<\/span><\/h2>\n\t\t\t\t<p>Tell us what you need. We will help you assess the options.<\/p>\n\t\t\t<\/div>\n\t\t\t<a class=\"button button-primary\" href=\"https:\/\/fanbase2.servidorbeta.es\/en\/presupuesto\/\">Request a quote<\/a>\n\t\t<\/aside>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/main>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-959","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/fanbase2.servidorbeta.es\/en\/wp-json\/wp\/v2\/pages\/959","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fanbase2.servidorbeta.es\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/fanbase2.servidorbeta.es\/en\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/fanbase2.servidorbeta.es\/en\/wp-json\/wp\/v2\/comments?post=959"}],"version-history":[{"count":1,"href":"https:\/\/fanbase2.servidorbeta.es\/en\/wp-json\/wp\/v2\/pages\/959\/revisions"}],"predecessor-version":[{"id":1613,"href":"https:\/\/fanbase2.servidorbeta.es\/en\/wp-json\/wp\/v2\/pages\/959\/revisions\/1613"}],"wp:attachment":[{"href":"https:\/\/fanbase2.servidorbeta.es\/en\/wp-json\/wp\/v2\/media?parent=959"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}